The First Impression That Drives Practice Success

The receptionist is the key ambassador of your practice. As the first point of contact—whether by phone or in person—they set the tone for every patient’s experience. A skilled receptionist doesn’t just answer calls and greet patients; they create a welcoming environment, ensure smooth daily operations, and contribute to the overall growth of the practice.

This course provides comprehensive training on all aspects of the receptionist’s role, from daily responsibilities to mastering communication and professionalism. It also includes downloadable documents and checklists to help receptionists stay organized and excel in their position.

Course Objectives

• Understand the Purpose & Impact of the Receptionist Role
  Learn how this position directly influences patient satisfaction and practice growth.
• Master Daily Responsibilities & Best Practices
  Gain a clear understanding of job duties, daily routines, and essential front desk operations.
• Develop the Right Attitude & Approach
  Cultivate professionalism, confidence, and a patient-first mindset to create outstanding first impressions.
• Enhance Communication & Customer Service Skills
  Learn how to handle phone calls, greet patients, and manage inquiries with warmth and efficiency.
• Utilize Checklists & Tools for Success
  Access downloadable documents to stay organized and perform daily tasks efficiently.

By completing this course, receptionists will have the knowledge, tools, and confidence to serve as a powerful asset to the practice—ensuring seamless operations and a superior patient experience.

0.75 CE Hours